Terms of Service

What StarReply does

You can submit one or more reviews, choose a business type, and get three distinct AI-drafted options for each review: Friendly, Professional, and Short. You can edit and copy a draft, then post it yourself wherever you manage your reviews.

StarReply does not connect to Google Business Profile, read Google reviews, or post replies automatically. Every reply is a draft for you to review. Check it for accuracy and make any changes before using it.

Use real reviews and protect customer privacy

Only submit reviews that customers actually wrote. Do not create or use fake reviews. Do not include a customer’s private information in a reply. StarReply’s redaction is best effort and can miss details, so avoid entering sensitive information in review text.

AI drafts can be incomplete or unsuitable for a situation. You are responsible for reviewing, editing, and deciding whether to post each reply. StarReply does not promise improved search rankings, more reviews, or any particular business result.

Free replies and saved history

A new account includes 10 free replies and does not require a payment card. When the free replies are used, you can still view your saved reply history.

Plans and cancellation

• Basic: $9 USD per month for unlimited replies at one business location.
• Pro: $19 USD per month for up to three business locations and a monthly summary of what customers praise and complain about.

Paid plans are monthly, with no contract. The cancellation policy is one click, with no tricks, through the Stripe customer portal. If you cancel, paid access continues through the end of the current paid period.

New subscription checkout is currently disabled while the full Stripe test-mode flow is pending. The plans and policies on this page describe the offer, but new paid subscriptions cannot currently be started through StarReply.

Refunds and billing emails

The stated refund policy is to honor requests made in the first 7 days without argument. StarReply does not currently have a connected support email or refund-processing access, so it cannot receive or process refund requests through the app. No alternate request channel has been provided.

Stripe hosts subscription checkout and billing management through Polsia’s billing integration. The live Stripe settings for automatic receipts and failed-payment retry emails have not been verified, so StarReply does not promise those emails.